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Refund policy

  • TilesWale is the intermediate between tile buyers and suppliers/manufacturers. We are not involved in the shipping process.
  • The buyer and supplier must discuss shipping method, cost, and other terms in advance before proceeding the transaction.
  • TilesWale will not be liable for any delay in the shipping or goods damage occurred while in transit to the buyer. After you make the payment, we do not guarantee a refund. It's based on the tiles manufacturer’s policy.
  • The cancellation and refund of the money is possible only if both parties (supplier and buyer) agree with it. If the buyer receives damaged or defective goods and the supplier agrees to return & refund, the buyer must deliver goods in the original condition.

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