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Frequently Asked Questions

Find answers to common questions about our mission, services, and app usage.

General FAQs

TilesWale is a global B2B2C digital marketplace connecting manufacturers, distributors, retailers, architects, and buyers across the home improvement and interior industries, including tiles, sanitaryware, paint, and etc.products categories

Buyers can post their requirements and request quotations, while sellers and manufacturers can list products, upload catalogs, and share specifications. The platform enables direct communication, verification checks, and business networking.

TilesWale offers a wide range of categories, including Tiles, Sanitaryware, Kitchen Sinks, Bathware, Adhesives & Chemicals, Paint & Color Solutions, Wall Coverings, Flooring Materials, Laminates, Sheets & Boards, and Stone & Marble.

Yes, basic registration and product browsing on TilesWale are free. Premium plans are available for businesses seeking higher visibility and lead generation.

TilesWale can be used by manufacturers, distributors and wholesalers, retailers and dealers, architects and interior designers, as well as builders, contractors, and buyers.

Yes, TilesWale is available on both Android and iOS platforms, allowing users to browse products, chat with sellers, and manage inquiries on the go.

TilesWale offers smart tools such as the Tile Visualizer (TilesView) to preview products in real spaces and a Tile Calculator to estimate tile quantities accurately.

Yes. The TilesWale website and mobile app are highly secure. User data is protected through strict security measures. For more details, you can review our Privacy Policy.

Buyer FAQs

Buyers can search products by category, brand, size, finish, or application, and directly contact sellers or post buying requirements to receive quotations.

Buyers, builders, contractors, architects, retailers, and anyone looking to purchase products can post buying requirements.

No. TilesWale is a digital marketplace that connects buyers with sellers. Pricing, negotiation, and transactions are handled directly between both parties.

Seller / Manufacturer FAQs

Manufacturers, distributors, wholesalers, retailers, and exporters can post seller listings on TilesWale.

After registration, sellers can upload products, catalogs, specifications, and company details through the TilesWale website or mobile app.

TilesWale helps businesses increase online visibility, generate quality leads, expand global reach, and leverage industry-specific digital tools.

Yes, TilesWale offers premium listings, featured branding, and advertising solutions to help businesses gain maximum exposure.

Safety, Trust & Support FAQs

TilesWale follows verification processes and provides the FAF (Fight Against Fraud) initiative to help users identify and avoid fraudulent activities.

No. TilesWale does not manage payments or shipping. These terms are mutually decided between buyers and sellers.

You can contact TilesWale support through the website, mobile app, or the Help & Support section for assistance with queries, onboarding, or technical issues.

You can update your account details by going to the Profile section and clicking the Edit button.
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